Sol is an all-in-one wellness space offering reformer and heated mat Pilates, yoga, breathwork, sound healing, vitamin infusions, private contrast therapy (cold plunge + sauna), naturopathy, chiropractic care, skin therapy and massage.

All class bookings are made through our online booking system. You’ll be able to view practitioner availability, class times and service details in one place. Alternatively, for services, you can call for a chat & we can book you in.

Yes & No. You're welcome to visit our practitioners without a membership but our classes are only available to members. Our memberships are designed to offer more value, flexibility, and consistency if you're coming regularly.

Just yourself, your water bottle, and grip socks for reformer or mat classes. If you forget, don’t stress - we have essentials available at reception.

Absolutely. Everybody is welcome here. Our practitioners and instructors are skilled at adapting sessions to suit all levels- especially if you're new or returning after time away.

Yes - we have classes and treatments designed specifically for pre and postnatal support. Always let your practitioner or instructor know your stage so we can tailor your experience safely.

Sol Haven Privacy Policy

At Sol Haven, your privacy isn’t just a formality - it’s part of the trust we build with every session, every treatment, every moment in our space.

We are committed to protecting your personal information, especially the health and medical details you share with us in confidence.

What We Collect

We collect personal information that allows us to support your wellness journey safely and effectively, including:

·      Name, date of birth and contact details
·      Emergency contact information
·      Health history and medical conditions (via intake forms or consultations)
·      Practitioner notes and treatment plans
·      Payment details and booking history
·      Preferences (e.g. class types, practitioner choices)

How We Use Your Information

Your information is used to:

·      Deliver safe, personalised services and treatments
·      Record clinical notes and progress where relevant
·      Book, manage, and follow up on appointments or memberships
·      Contact you regarding your sessions, health forms, or studio updates
·      Comply with any regulatory or health standards, if required

We do not sell or rent your data. Ever.

How We Store Your Information

·      Client information is stored securely via our booking platform and encrypted clinical systems
·      Health records are only accessible to your treating practitioner or relevant internal team (e.g. our clinical director or front desk for booking-related use)
·      We take reasonable steps to protect your data from misuse, interference, loss, unauthorised access, modification or disclosure

Consent & Control

By attending Sol Haven, booking a service, or completing a health form, you consent to us collecting and storing your personal and health information as outlined here.

You can:

·      Request access to your personal information at any time
·      Ask us to update or correct your records
·      Withdraw your consent (understanding this may limit our ability to treat you)

To make a request, email us at: info@solhaven.com.au

Disclosure of Information

We will only share your information:

·      With your explicit consent
·      When required by law (e.g. a court subpoena or public health directive)
·      In an emergency where there is a risk to your health or safety

Cookies & Online Data

Our website may use cookies to help personalise your experience or remember your preferences. You can disable cookies via your browser if preferred.

Updates to This Policy

This Privacy Policy may be updated occasionally to reflect changes in our practice or the law. We’ll always notify you of significant updates via email or on our website.

Membership inclusions are designed to be used within the billing period and don’t roll over. This helps keep your rhythm consistent and supports our small team with capacity planning.

Yes. We offer flexible pause options for holidays, illness  or unexpected life stuff. Just reach out to the team with notice and we’ll guide you through the process.

We do. Our Sol Scholar and Sometimes Club memberships were designed exactly for that. You can find them on our Memberships Page.

Rebates may apply to naturopathy, chiropractic, massage, or skin -depending on your provider and level of cover. Check with your fund or ask us if you’re unsure.